Frequently Asked Questions

We accept orders starting from 1 cabinet for samples, and 10-20 cabinets for bulk orders depending on the product type. For large projects, we offer volume discounts. Contact us for a customized quote based on your specific requirements.

You can request a quote through our contact form, email us at sales@yxwled.com, or WhatsApp us at +86 136 8235 1211. Please provide details about your project including size, application, and timeline so we can prepare an accurate quote.

Typically 30% deposit, 70% before shipment. We accept T/T, L/C for large orders, and Western Union for samples. For established partners, we can discuss extended payment terms.

Standard products: 10-15 days. Custom configurations: 20-30 days. Shipping time depends on your location and method (air/sea). We provide realistic timelines upfront and communicate proactively if any issues arise.

We can arrange shipping to your nearest port or door-to-door delivery. We handle export customs clearance. Import duties and taxes in your country are the buyer's responsibility. We provide all necessary documentation for customs clearance.

Yes, we offer sample cabinets for evaluation. Sample cost can be deducted from your first bulk order. Contact us to arrange sample delivery to your location.

We provide 3-year warranty on all LED displays. This covers manufacturing defects and component failures under normal use conditions. We also offer lifetime technical support and spare parts availability.

Yes, we provide detailed installation guides, video tutorials, and remote video support. For large projects, we can arrange on-site technicians. Our engineering team is available for consultation throughout your project.

Pixel pitch depends on viewing distance. For close viewing (1-3m): P1.2-P1.9. For medium distance (3-5m): P2.0-P2.9. For far viewing (5m+): P3.0 and above. Our team can help you determine the optimal choice for your application.